Is GOG legit? What to know before you buy
GOG is an online store for PC games, not a marketplace: you buy from GOG itself, not from changing sellers. You do not get an activation key; the game goes straight into your GOG account. The games are DRM-free, and the GOG GALAXY app is optional according to the User Agreement. The seller is GOG sp. z o.o. in Warsaw (Poland).
Short answers: what to know before you buy
- Is GOG a marketplace or a store?
- A store that sells directly. According to the User Agreement, your contract is with GOG sp. z o.o., Jagiellońska 74, 03-301 Warsaw (Poland). You get no key: after the purchase the game is in your GOG account.
- What does a game at GOG cost in the end?
- The User Agreement says catalogue prices include VAT where it applies. It names no service or payment fee. Keyfinder shows GOG's price for Germany in euros.
- Which region and account does the purchase work for?
- There is no key whose region you need to check: the game goes into your GOG account. The User Agreement still asks you to follow any regional restrictions a game has. The payment methods you see depend on your country.
- What happens if a game does not run or you want to return it?
- GOG's Voluntary Refund Policy lets you return a game up to 30 days after purchase, even if you have played it. You ask from your Order History with "Ask for a refund". If a game does not run, GOG suggests asking its tech support first.
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GOG in numbers
- Offers in stock
- 5,638
- Games compared
- 5,010
- Activates in the EU
- 100%
- Cheapest in direct comparison
- 16%
Figures from the Keyfinder price comparison, as of 12 Nov 2026. They only describe the offers we track from this shop. The direct comparison counts games that at least two shops offer with EU activation.
How GOG works
GOG sells computer games from its own store, not through other sellers. According to the User Agreement, your contract is with GOG sp. z o.o., Jagiellońska 74, 03-301 Warsaw, registered in the Polish National Court Register (KRS) under number 0000029514. The Imprint gives support@gog.com and +48 22 398 41 35 as contacts.
You need a GOG account to buy. There is no activation key: the game is added to your account, and you download it from there. The games are DRM-free. The GOG GALAXY app can install and update them, but the User Agreement calls the app optional.
Price and fees
The User Agreement says catalogue prices include taxes like VAT where they apply. It names no service or payment fee. It does say that any extra costs of a payment method are shown to you at purchase, and that a currency conversion charge can apply if you do not pay in your home currency.
The euro is one of GOG's currencies. Depending on your country you can pay with, for example, credit card, PayPal, paysafecard, SOFORT, iDeal, Skrill, Klarna, Przelewy24, BLIK, Apple Pay or Google Pay. Keyfinder shows GOG's price for Germany in euros. Prices can change until you buy, so what counts is the amount in the last checkout step.
Region and account
At GOG there is no key to redeem on another platform, so there is no key region either. The User Agreement still asks you to follow any regional restrictions a game has. According to the User Agreement, some games also need an account on another platform.
The User Agreement says your GOG account and your games are personal: you may not share, sell or pass them on.
Returns and refunds
GOG's Voluntary Refund Policy lets you return a product up to 30 days after purchase, even if you have downloaded, launched and played it. Open your Order History, find the order and click "Ask for a refund". Pre-orders can be returned until release and for 30 days after. In individual cases where someone misuses the policy, GOG may refuse a refund.
You get the money as GOG Wallet funds or back to your payment method. Wallet funds arrive as soon as support triggers the refund; a refund to your payment method takes a few business days. With paysafecard and SOFORT it can take up to a few weeks.
As a buyer in the EU you also have the statutory 14-day right of withdrawal (User Agreement, section 7.1). It ends early if you agree to immediate delivery of the game and confirm that you lose your right of withdrawal.
GOG on Keyfinder
Keyfinder has been a partner in GOG's affiliate programme since November 2026. When you buy through our link, Keyfinder may earn a commission; your price stays the same. Keyfinder does not sell or deliver games itself. GOG's prices have been in the price comparison since November 2026, updated hourly.
Frequently asked questions
Is GOG legit?
GOG is a store that sells its games itself, not a marketplace with changing sellers. The seller is GOG sp. z o.o. in Warsaw, registered in the Polish National Court Register. Its refund policy lets you return a game up to 30 days after purchase.
Do I get a key at GOG?
No. The game is added to your GOG account, and you download it from there. There is no key for Steam or another platform. The GOG GALAXY app is optional according to the User Agreement.
Does GOG charge a service fee?
GOG's User Agreement names none. It says catalogue prices include VAT. If you do not pay in your home currency, a currency conversion charge can apply. Check the total in the last checkout step.
Can I return a game bought at GOG?
Yes, up to 30 days after purchase, even if you have played it. You ask from your Order History with "Ask for a refund". In individual cases where someone misuses the policy, GOG may refuse.
Sources
Checked on 12 Nov 2026 on the shop's official pages.
